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KMM’s Managed Services Practice

Our growing managed services practice with certified teams offers custom managed services based on clients’ specific requirements, delivered through our IT onsite/outsourced capabilities. We’re constantly building our list of standardized services through the skills, experience and methods we gain over time. KMM’s quality and reliability of services are guaranteed in terms of service levels and give you access to leading technical and management expertise.

KMM Managed Services – ITIL Approach

KMM’s Managed Services approach creates a positive impact on client’s business with its industry best practices approach.

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Service Design – Establish solutions to meet requirements

  • Create agreed upon service level agreements best suited to the client’s business
  • Measuring IT quality in business terms
  • Reduced total cost of ownership
  • Improved quality/consistency of service
  • Improved IT governance
  • More effective Service Management

Service Strategy – Establishes an overall strategy for IT Services and Processes

  • Alignment of new & changing services to University strategy
  • Supports business cases for investment
  • Resolves conflicting demands for services
  • Improves service quality by strategic planning
  • Ensures Universities can manage the costs and risks associated with their Service Portfolios

Service Transition –Managing the transition through the lifecycle

  • Align the new or changed service with the Client’s requirements & business operations
  • Ability to adapt quickly to new service requirements
  • Improved success rate of changes
  • Improved organizational agility and flexibility
  • Provides a consistent & rigorous framework for evaluating the service capability & risk before a new or changed service is released

Service Operation – Day-to-day management of IT Services

  • Delivering & managing services at agreed levels to Client’s customers & users
  • Management & monitoring of the technology that is used to deliver & support services
  • Management of Incidents, including Major Incidents, & ensuring recovery of service
  • Ensuring the appropriate IT organization is in place to support the overall service requirements of the Client
  • Cost-effective Service Delivery

Continual Service Improvement – Managing improvements to IT Services and Processes

  • Commitment to ongoing service quality
  • Ongoing improvements to service & supporting processes
  • Review & implementation of appropriate University/business-focused service measures
  • ROI (Return on Investment)
  • VOI (Value on Investment)
  • Continual improvement becomes part of “Business as Usual”

KMM Managed Services – Benefits to Clients

  • Lower Operational Cost
  • Predictable Cost Model
  • 24x7x365 Management
  • Guaranteed Services with SLAs
  • Leveraging Industry best practices
  • Business focused metrics and dashboard
  • Complete Audit Trails and Detailed Reporting
  • Quality of Service Focus